Protecting Rural India with Trust and Technology

DigiSafe Insurance Broking Pvt. Ltd. is a licensed insurance broker registered with IRDAI. We help individuals, farmers, and businesses choose the right insurance from multiple insurance companies. We don’t sell our own products — instead, we help you compare, understand, and buy the best policy that fits your needs, whether it’s for motor, crop, health, life, or livestock insurance.

An insurance company sells its own policies.

DigiSafe, as a broker, works with many insurance companies to offer you the best options in one place. We represent you, not the insurer — making sure you get the right coverage, at the right price, and with full transparency.

You can reach out to our team, our DigiONE (PoSP) partner, or visit our website to explore insurance options. Once you choose a plan, we’ll guide you through the documentation, premium payment, and policy issuance — completely hassle-free.

Raising a claim with DigiSafe is simple and guided:

1. Describe your claim – Tell us what happened and what you want to claim for.

2. Submit your documents – We’ll tell you exactly which documents are needed.

3. Initiate claim settlement – Sit back while we coordinate with the insurer and track your claim until it’s resolved.

Our team ensures you get updates at every step — till your claim is settled.

Refund timelines depend on the insurance company’s own policy. Generally, refunds are processed through direct credit or cheque as per their rules. We’ll help you raise and track the refund request with the insurer until it’s complete.

Yes, you can. Most insurance companies allow cancellation within a specific time (called the free-look period). The cancellation and refund will be processed according to the insurer’s terms and conditions. We’ll help you understand those and initiate the process if needed.

We take every complaint seriously and have a step-by-step escalation process to ensure your issue is resolved quickly and fairly.

• Level 1: Contact our Compliance Officer, Mr. Nitin Rangnath Narode (Email: compliance@digisafe.co.in) — Response within 7 days.

• Level 2: If not resolved, escalate to our Principal Officer, Mr. Suman RoyChoudhury (Email: po@digisafe.co.in) — Response within 15 days.

• Level 3: You can then contact the concerned Insurance Company’s Nodal Officer.

• Level 4: If still unresolved, you can reach the Insurance Ombudsman.

• Level 5: Lastly, complaints can be registered with IRDAI via igms.irda.gov.in or by emailing complaints@irdai.gov.in.

We value transparency and ensure your concern is treated with the highest priority at every level.

The Insurance Ombudsman is an independent authority set up by the Government of India to resolve insurance disputes quickly and free of cost. You can approach the Ombudsman if:

• Your insurer hasn’t resolved your complaint within 30 days, or

• You’re unhappy with the insurer’s response, and

• Your claim amount is up to ₹30 lakhs.

They handle issues like claim delays, wrong policy terms, policy not matching proposal forms, and other policy-related disputes.

If your issue is not resolved by the insurer or Ombudsman, you can contact the Insurance Regulatory and Development Authority of India (IRDAI) through:

• Website: igms.irda.gov.in

• Email: complaints@irdai.gov.in

• Phone: 155255 or 1800 4254 732

• Mail: The General Manager, Consumer Affairs Department – Grievance Redressal Cell (IRDAI), Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032.

DigiONE is our network of Point of Sales Persons (PoSPs) — trained insurance advisors across India. They’re certified, digitally equipped, and available in your community to help you understand and buy the right insurance with full transparency.

That’s exactly where DigiSafe helps!

Our experts and PoSP partners will analyze your needs, compare multiple insurers, and guide you in choosing a policy that fits your lifestyle and budget — without any bias.